Shipping & Returns

The following terms and conditions relate to purchasing of products from TrackMi operated by Track Ltd.

These terms and conditions apply solely for purchases done through this site and may vary from those regarding purchases from our offices. Our delivery system operates on a fixed route, whereby we have a number of vehicles in specific areas of Malta on specific days. Upon receiving your order, you will be contacted by phone to agree a suitable date and time for delivery according to our fixed route. 

All orders below the value of €50 have an additional delivery charge of €5.00. Orders above €50 carry no additional charge.

Prices

Prices are clearly shown next to each product on the web site. Prices are not negotiable. All prices are inclusive of any VAT payable unless otherwise stated. Delivery charges are included. If prices change and web price is not updated, we will inform you as to confirm your order.

Order Processing

You must keep track of your order status with the tracking facility on your account page.

Availability

If for any reason beyond our control we are unable to supply a particular product we will notify you as soon as possible.

Age Restriction

Sales will not be allowed to users’ under the age of 18 years.

Payment

Payment for products or subscriptions bought on line are made through Credit Card or PayPal.

Returns Policy

On any occasion where the products delivered are different to those ordered we must be informed of this within 3 working days of receipt. We will arrange a collection of these products as necessary, once we have investigated the dispatch records for your order.

Our standard Returns Policy applies to all purchases from Track Ltd.

Customer Services

If you have any order related queries, please email us on info@trackmi.mt or contact us at the office on +356 99659406. We aim to respond to all enquiries within the next working day.